We understand that unanticipated events happen in everyone’s life. In our desire to be effective and fair to all patients, we have created a clear policy for cancellations, no-shows, and late arrivals.
Cancellations
24-hour advance notice is required when canceling an appointment. This allows the opportunity for someone else who needs care to see us. If you do not provide 24 hours advance notice, you will be charged a fee of $100 to help offset the cost of that appointment. This amount must be paid prior to rescheduling your next appointment.
About the Fee
When you have an appointment with York Family Psychiatry, Stephen Morley has reserved his time and office resources exclusively for you. Because of this, and in fairness to our other patients, we charge a fee to offset some of that cost.
No-Shows
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show" and will be charged a fee of $100 to help offset the cost of that missed appointment. This amount must be paid prior to rescheduling your next appointment. Patients who repeatedly miss appointments will not be rescheduled.
Late Arrivals
If you arrive late, your appointment may need to be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, we will then determine if there is enough time remaining to start a session. If you are simply too late for us to see you, it will be treated as a no-show (see above). Out of respect and consideration for our staff, other patients, and especially yourself (you deserve care!) please plan accordingly and be on time. We suggest you arrive 15 minutes early to your appointment to ensure that you have time to check in.