Q : How do I become a patient at York Family Psychiatry?

A : First, let us say welcome and thank you for considering us! If you are interested in working with Stephen Morley, call the office at (207) 560-5214, and we’ll get back to you as soon as we can.


Q : What can I expect at my first appointment?

A : When you schedule your first appointment with us, you will receive an email request to fill out New Patient Paperwork through our Patient Fusion interface. Simply follow the instructions! This process is entirely online and helps us cut down on paperwork, protect your privacy, and do our part to reduce waste. This way, all of the paperwork has been completed before you come in!

Once at your appointment, Stephen Morley will take the time to discuss your health history, your current health, and your wellness goals. Don’t worry! We don’t expect you to explain your entire existence in a five-minute interview. Wellness is an ongoing process, and we’ll get to know each other throughout each session from one session to the next.


Q : What’s the difference between a Psychiatric Mental Health Nurse Practitioner and a Psychiatrist?

A : A psychiatric mental health nurse practitioner (PMHNP) is a certified advanced practice nurse. They must have a Master of Science in Nursing followed by specialized training and certification in the field of mental health. Psychiatrists, on the other hand, go to medical school and complete a medical residency in the field of mental health.

Mental health nurse practitioners can do almost everything that a psychiatrist can do, including psychiatric assessments and diagnoses, psychotherapy, and treatment. They develop and manage treatment plans, prescribe medications, and educate patients about mental health issues and treatment options.


Q : Do you accept insurance?

A : We do not accept private insurance, but are happy to provide a superbill upon request. We apologize for any inconvenience this causes, but we feel that this decision allows us to provide a higher quality of care. By not contracting with private insurance companies, we are able to do what’s best for our patients, free from managed care and insurance restrictions.

We do accept MaineCare (Maine Medicaid) and Medicare, and we plan to be able to take NH Medicaid by 2022.

SUPERBILLS
A superbill is an itemized statement of services, charges, and diagnostic codes. After you have paid for your session, we can provide you with a superbill that you can then submit to your insurance company for potential reimbursement, We suggest that you contact your insurance company ahead of time to find out what they cover for out-of-network care. Because your insurance is a contract solely between you and your insurance company, we are unable to be directly involved in the process of seeking reimbursements.


Q : What payment methods do you accept?

A : We accept all major credit cards, debit cards, HSA (Health Savings Account) cards, and FSA (Flexible Spending Account) cards. Payment is due at the time of service.


Q : How do I renew a prescription?

A : At York Family Psychiatry, we believe that ongoing, responsive medication management is essential to your wellness. With this in mind, all requests for out-of-appointment medication refills will be reviewed by your treating psychiatric provider.

Medication refills are generally given during appointment times, so it’s important to have an appointment set up before you run out. We also suggest that you call your pharmacy prior to communicating with us to check if any refills remain on your current prescription.

A SAFE REFILL PROCESS
Too often, people remain on medications for longer than is necessary or tolerate unnecessary side effects because they don’t meet with their psychiatric provider often enough. Checking in with your provider and assessing how you’re doing is essential! Our goal is to minimize and optimize the utilization of medication whenever appropriate.

For these reasons, our clinicians almost exclusively do not provide out-of-appointment refills. Under certain circumstances, patients taking non-controlled substances may receive a 90-day supply of medications. For controlled substances, we encourage patients to meet with their provider on a monthly basis. All of this will be discussed during your session and you will always know your options when it comes to medication management.


Q : I’m interested in doing telehealth sessions. Can you tell me more about them?

A : Telemedicine has brought a whole new level of convenience and comfort to healthcare, and it works especially well in the field of psychiatry. Once you’re an established patient at York Family Psychiatry, you can choose to have your appointments from the comfort of your home, or any place of your choosing!

We've put together the following information to help you prepare for your telehealth session:

Equipment Needed

All you need is internet access and a smartphone, tablet, or computer with a working webcam and microphone. Our telehealth service works on Chrome, Safari, and Firefox browsers. It does not work on Internet Explorer or Microsoft Edge.

How to Connect to your Session

  • Click on the link that we sent you in your appointment email.
  • You will see a Welcome box. Type your name and click Check In.
  • You will be prompted to allow your browser to use your microphone and camera. Once you do that, you’re in!
  • You may also view these steps in our illustrated quick start guide.

Tips for a Better Telehealth Visit

  • Restart your device before your appointment.
  • Make sure your device is fully charged.
  • Ensure that your browser is updated to the most recent version.
  • Connect to the internet with an Ethernet cable or strong WiFi signal.
  • Click Pre-call Test in the waiting room to make sure your system is ready for the call.

At York Family Psychiatry, we use the doxy.me telemedicine service for our telehealth sessions. Doxy.me offers a clean, easy-to-use interface and is built to the highest international privacy and security standards, meeting or surpassing all HIPAA, GDPR, PHIPA/PIPEDA, and HITECH requirements.


Q : What if I need to cancel an appointment?

A : 24-hour advance notice is required when cancelling an appointment. If you do not provide 24 hours advance notice, you will be charged a fee of $100 which will be due before your next appointment.

In our desire to be effective and fair to all of our patients, we have a clear policy for cancellations, no-shows, and late arrivals. We suggest that you familiarize yourself with our full cancellation policy in order to avoid having to pay for a session you missed!